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Service and support

Once your pharmacy automation is installed and fully operational we're on hand to make sure it stays that way.

All our systems are developed to maximise the technical lifespan and operational reliability of each installation and we're confident that you can look forward many years of hassle free dispensing.

All our installations come with a year's automatic warranty to give you priority assistance should any teething troubles arise.

Ongoing care

To make sure your automation continues to meet your needs and operate as it should, we offer the following options:

  • Service agreements
    For a fixed yearly fee, we will provide an aftercare service to maintain and service your installation and priority call out should a fault develop.
  • Modifications
    If your needs or systems change overtime, we can make sure that your automation adapts and changes with you.
  • Upgrades
    Helping to make sure that your automation stays up to date with the latest technological developments.
  • Software updates
    Keep up to date on the latest product developments.

Whenever you need help and advice on the ongoing capability and functionality of your automation - just ask.

RoboPharma service agreements

We provide a range of service contracts to help keep your automation running efficiently over time. 

Regular inspections and ongoing maintenance
Provide priority call out assistance
In-house fully trained engineers (mechanical, electrical and software)
Genuine RoboPharma parts from stock

To find out more about service agreement options please call +44 (0) 1925 607 217 or contact us by e-mail sales@robopharma.com

Service Organisation

Specific features that distinguish the Robopharma service organisation are:

  • It's a Dutch organisation
  • Service through our own, well trained personnel. including service engineers and experts on mechanics, elektronics and software.
  • All components are delivered from stock.
  • RoboPharma Service Phone: +31(0)416-651808
    Accessible Monday to Friday from 08.00 hours until 20.00 hours.
    Saturday from 10.00 hours until 17.00 hours.

Voor meer informatie of vrijblijvend advies over de service en overeenkomsten, zijn wij u graag van dienst. U kunt daarvoor contact met ons opnemen via het e-mail adres: sales@robopharma.com